Urgent Care / Off Hours

Here at Universal Pediatrics we always have time to speak with you even after we close. We do not use a third party call service who does not know your child. You have direct access to someone who knows your child and you will hear a voice that you trust because your phone calls are forwarded directly to the doctor on call.

Our office hours are

Monday - Friday

from 8:30 am to 5:00 pm

You can call anytime after hours to speak with the doctor but if you are looking to be seen on the weekend you need to call before 10:00 am.

Pediatrician in Newton

after 5 pm

After 5 pm our phones are transfered to an automated system. If you would like to leave a non-urgent message you may do so. Messages are checked at the beginning of each work day. If you need to speak to the doctor concerning a sick child follow the directions below:

  1. Call our daytime office number (781) 235 – 9737
  2.  
  3. Press 2, to contact the on-call doctor

  4. If doctor does not pick up the phone please leave the following information after the message:
  • ​Full name of the patient
  •  
  • Phone number
  •  
  • Brief reason for call
  •  
  • Please press 1 and then 1 again before hanging up
  •  
  • ​If you do not hear back from the doctor within 20 minutes please call again. (Sometimes technology is not 100%)

weekend

Urgent care is available if needed on weekend mornings. Please read the instructions below for weekend care:

  1. Call our daytime office number (781) 235 – 9737

  2. Press 2, to contact the on-call doctor

  3. If the on call doctor picks up the two of you will discuss the best options for care and if an appointment is needed it will be scheduled

  4. If you hear “leave a message” please clearly state the following information:
  • ​Full name of the patient
  •  
  • Phone number
  •  
  • Brief reason for call
  •  
  • Please press 1 and then 1 again before hanging up
  •  
  • ​If you do not hear back from the doctor within 20 minutes please call again. (Sometimes technology is not 100%)

Newton Wellesley Urgent Care located in Waltham will see patients on a walk-in or appointment basis and has many more resources than a in store pharmacy clinic; such as blood draw capability, x-rays, ultrasounds and a team of medical doctors who specialize in emergency/urgent care. The link above will bring you to their website.